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Rei the Mage

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Privacy Policy

Privacy Policy

Last updated: October 20, 2026

1. Who we are and what this policy covers

This policy explains how Reina Arcana, trading as Reina Eze and Rei the Mage ("we", "us", "our"), collects, uses, shares and protects your personal information. It applies whenever you buy from us on any storefront or on any website we launch later, book or attend a session, message us on Instagram, TikTok or by email, or otherwise deal with us. It does not cover the practices of other platforms, so please read their policies too.


Effective date: 18 October 2026.

Questions: [email protected].


2. Information we collect and how we collect it

We collect only what we need to deliver your service. Depending on what you buy, that may include:

  • Identity and contact details: your name, email address, phone number or messaging handle, and country.
  • Birth details: date, time and place of birth, used to prepare astrology and matrix of destiny readings.
  • Intake and session information: answers to questionnaires and intake forms, your goals, background you choose to share, and notes we make during consultations, coaching and archetypal work.
  • Payment records: what you purchased, the amount, the date and the payment status. Our chosen platforms and their payment partners process your card or bank details. We do not see or store full card numbers.
  • Communications: emails, direct messages on Instagram and TikTok, and any files you send us.
  • Recordings: audio or video of live sessions, only where you have agreed (see section 4).
  • Technical data: when we launch our own website, basic data such as IP address, device and browser type, and pages visited, collected through cookies and similar tools.

We collect this information in four ways: directly from you through checkout forms; by email, direct message or during sessions; automatically through our website; and through storefronts, which passes us your order and contact details.


3. Sensitive information and your explicit consent

We process sensitive information only with your explicit consent. Our work often touches love, sex, money and personal beliefs, and laws such as the GDPR give extra protection to data about your sex life, sexual orientation, health, and religious or philosophical beliefs.

We ask for this consent at checkout or intake, separately from our general terms. You decide how much to share. Declining to share something may limit what we can prepare for you, but you are never required to disclose details you are not comfortable with.

We use sensitive information only to deliver your service. We never sell it, never use it for advertising, and never share it publicly in identifiable form (see section 12).

You can withdraw your consent at any time by emailing [email protected]. Withdrawal does not affect processing done before you withdrew, and we may be unable to continue a service that depends on that information.

Our services are not therapy, medical care or sexual health advice. If you are in crisis, please contact a qualified professional or local emergency services instead of raising it in a session.


4. Session recordings

We record a live session of each session. A live note-taker may be present for our sessions. We tell you before recording starts, and if anyone else joins your session, they must agree too.

We use recordings to prepare follow-up notes, to give you a copy if you ask, and to resolve disputes. They are stored in access-restricted Google Drive folders, are not shared with anyone else, and are deleted within 90 days of the session unless you ask us to keep them longer or the law requires it.

We never post a recording publicly without your separate, written permission for that specific recording.


5. How we use information

We use your information only for the purposes below, and each has a legal basis under the GDPR and UK GDPR.

  • Deliver your service: Preparing readings, running sessions, sending PDFs, booking
  • Take payment and keep records: Order confirmations, refunds, store credit, tax and accounting
  • Communicate with you: Scheduling, delivery updates, support replies
  • Handle sensitive information: Details about relationships, sex life or beliefs
  • Record sessions: Follow-up notes and copies for you
  • Send marketing emails: News, offers and new courses, only if you opt in
  • Protect our business: Fraud prevention, chargeback disputes, enforcing our terms
  • Meet legal duties: Responding to lawful requests from authorities


We do not sell your personal information. We make no automated decisions that have legal or similarly significant effects on you.


6. Who we share information with

We share information only with the providers who help us run the business, and only as much as they need. We do not sell your data.


  • Selar: Store, checkout, payment processing and order records
  • Fireflies: In-session note-taker
  • Google (Meet, Drive, Gmail): Video sessions, file storage and email
  • Zoho Mail (Business email): Email content and attachments
  • Instagram (Meta): Direct messages and files you send us there
  • TikTok: Direct messages and files you send us there


Selar and its payment partners handle your checkout and payment under their own privacy policies and terms, which apply alongside ours. Direct messages on Instagram and TikTok are visible to those platforms, so we ask you not to send sensitive details that way. Use your Selar form or email instead.

We may also disclose information to our lawyers and accountants under a duty of confidentiality, to authorities where the law requires it, and to a buyer if the business is ever transferred (we would tell you first).


7. International data transfers

Your information may be processed outside the country where you live. We transfer data only where the receiving provider offers appropriate safeguards, such as contractual data protection terms, or where you have consented. This follows the GDPR and UK GDPR rules on international transfers.

You can ask which safeguards apply to a particular provider by emailing [email protected].


8. Retention and deletion

We keep information only as long as we need it for the purpose we collected it for, then delete or anonymise it.

Data belonging to anyone under 18 is deleted promptly once we learn of it.

You can ask us to delete your information sooner (see section 10). We may have to keep some records despite your request, such as payment records or information needed to defend a legal claim. Backups are overwritten in the normal cycle.


9. Security

We protect your information with reasonable technical and organisational measures, but no system is completely secure, and we cannot guarantee absolute security. Our measures include:

  • Limiting access to Reina Eze and anyone she authorises in writing, who must keep it confidential.
  • Using strong, unique passwords and two-step verification on our Selar, Google and email accounts.
  • Keeping client files in access-restricted Google Drive folders, never shared by public link.
  • Asking clients to send sensitive details through Selar forms or email rather than direct messages.


If a breach is likely to put your rights at risk, we will tell you without undue delay and, where the law requires, notify the appropriate data protection agency within 72 hours of becoming aware, and any other regulator that applies.


10. Your rights

You can ask us to act on your information at any time. You have the right to:

  • Be told how we use your information (this policy).
  • Access a copy of the information we hold about you.
  • Correct information that is wrong or incomplete.
  • Have your information deleted, subject to the exceptions in section 8.
  • Restrict or object to certain uses, including marketing.
  • Receive your information in a portable format.
  • Withdraw consent at any time.
  • Not be subject to decisions made solely by automated means. We make none.


If you live in California or another US state with a privacy law, you may also ask to know, access, correct or delete your information, and to opt out of its sale or sharing. We do not sell or share personal information for advertising, and we will not treat you differently for using these rights.

To use any right, email [email protected] from the address you used with us. We may ask you to confirm your identity, and we will respond within 30 days, free of charge unless a request is clearly excessive.


11. Age restriction: 18 and over only

Our services are for adults only. You must be at least 18 to buy from us, book a session or send us personal information, and you confirm this at checkout.

We do not knowingly collect information from anyone under 18. If we learn that we hold information about a minor, we will delete it promptly. If you believe a minor has given us information, email [email protected] and we will act on it.


12. Use of client material in our content

We do not use your personal information in our TikTok, Instagram or other content without your permission. How much we may share depends on how identifying it is, in three tiers:

  1. Nothing public by default. Recordings, screenshots, direct messages, intake forms and session notes are never used publicly unless you give specific written permission for that item.
  2. Anonymised insights. We may share general themes, patterns or archetype observations from our work, with no names, handles, photos or identifying details. We limit this to general patterns, not individual stories, because details about relationships and sex can identify someone even without a name.
  3. Opt-in. You may agree to a specific use, such as a testimonial or a story, after seeing exactly what will be shared and where. That permission covers only that use. You can withdraw it at any time by emailing [email protected], and we will remove the content from our own channels. We cannot control copies that others have already saved or reshared.

You may refuse all of this without any effect on your service or its price.


13. Changes to this policy and how to reach us

We reserve the right to modify these policies at any time. Customers are encouraged to review this page periodically to stay informed of any changes. By continuing to use our services after updates, you agree to the revised terms.