1. Who we are, acceptance and eligibility
These Terms of Use are an agreement between you and Reina Arcana, trading as Reina Eze and Rei the Mage ("we", "us", "our"). They apply to every purchase, booking and interaction with us, whether on Selar, through a website we launch later, or on social media and email.
By buying from us, booking a session or using our content, you accept these terms, our Privacy Policy and our Refund Policy. If you do not accept them, do not buy from us.
You must be at least 18 years old and legally able to enter a contract. You confirm this at checkout. We may cancel any order and delete the related data if we learn that you are under 18.
Effective date: 18 October 2026.
2. Our services
We offer personalised services, described on each product page on Selar or our website:
- Astrology and matrix of destiny readings, delivered as PDF files.
- Archetypal work, such as developing alter egos and archetype profiles.
- 1:1 consultations and coaching, held live online.
- Content creation for clients, as described in each listing.
- Online courses, when we launch them (see section 10).
Each listing states what is included, the format and the price. Anything not in the listing is not part of the service. We may change, add or withdraw services, but a change never reduces what you have already paid for.
3. Important disclaimers
Our services are for self-reflection, guidance and entertainment, and they carry no guarantee of any outcome. By buying, you acknowledge each of the following.
- Astrology, matrix of destiny and archetypal work are interpretive practices. They are not predictions of fact and have not been proven by scientific testing. Treat them as a lens for reflection, not as certainty.
- We are not therapists, doctors or sexual health professionals. Nothing we provide is therapy, counselling, medical, psychiatric or sexual health advice, or a substitute for it. If you are in crisis or have a health concern, contact a qualified professional or emergency services.
- We are not financial, investment or legal advisers. Nothing we say about wealth, money or business is financial, investment, tax or legal advice. We do not guarantee income, profit or any money outcome.
- We do not guarantee results in love, relationships or sex. We cannot promise that a person will return, commit or change, or that any relationship will start, improve or last.
- You make your own decisions. You are solely responsible for what you do with our guidance, and you use it at your own risk.
- Some topics are adult. Our work covers love, sex and wealth. By booking, you choose to engage with these topics knowingly. We may decline or end any part of a service that goes beyond what we are comfortable offering.
4. Ordering and payment
An order is accepted when payment succeeds and we send you confirmation. Until then we may decline an order, for example if details are missing or we cannot offer the service.
Payment is made in full at checkout through Selar and its payment partners. Their terms and privacy policies apply to the payment itself, alongside these terms. Prices are shown in the currency on the listing, and you are responsible for any bank, currency conversion or platform fees your provider charges.
You must give accurate information, especially your birth details and contact email. We are not responsible for a reading or session that is wrong or late because the details you gave were incorrect or incomplete.
Refunds and store credit are governed by our Refund Policy.
5. Delivery times and delays
PDF readings are generally delivered within 20 business days, depending on scope, volume and our availability. Once we have your payment and intake details, we confirm a specific delivery date in writing. That confirmed date, not the general range, is the date we are held to.
If we expect to miss the confirmed date, we will tell you and offer a new date. You can accept it or cancel for a refund. If we miss the confirmed date by more than 10 business days, you may cancel and receive a full refund, as set out in our Refund Policy.
Consultations and coaching depend on availability. A session is booked only when we confirm a date and time in writing. If we cannot offer you a slot within 10 business days of payment, you may request a full refund.
A business day is Monday to Friday, excluding public holidays. Delivery is by email, Selar or another channel we confirm with you. Delivery dates are extended where the delay comes from you, for example late or missing details.
6. Booking, rescheduling, cancellations and no-shows
Live sessions take place on Google Meet unless we agree another platform with you. We send the link before the session, and times are shown in the time zone we confirm with you.
- Reschedule for free by giving at least 24 hours' notice before the session.
- Late cancellation: cancelling with less than 24 hours' notice earns 50% store credit instead of a cash refund.
- No-show: you are a no-show if you are 30 minutes late with no communication. A no-show also earns 50% store credit.
- If we cancel or need to move a session, we will tell you as early as we can, and you may reschedule or take a full refund.
The details of refunds and store credit are in our Refund Policy. A late arrival does not extend the session beyond its booked end time.
7. Client responsibilities and conduct
You agree to treat us and anyone in a session with respect, and to use our services lawfully. You must not:
- Harass, threaten, abuse or discriminate against us or others.
- Ask for content or advice that is illegal, or that involves harming another person.
- Request anything involving minors in a sexual context, or any non-consensual activity.
- Share your account, session links or deliverables with others in breach of section 9.
- Record or livestream a session without our written permission.
- Pay with a stolen or unauthorised payment method, or file a chargeback in bad faith.
We may end a session immediately, refuse future bookings and withhold any refund or credit for the affected service if you breach this section. Where we end a session for a breach, no refund or credit is due.
8. Recordings and use of client material
We record live sessions and may use a note-taking service to provide and share transcripts and notes. How recordings are stored and deleted is set out in our Privacy Policy.
We do not use your recordings, screenshots, messages, intake forms or session notes in public content unless you give specific written permission for that item. We may share general, anonymised themes and patterns from our work with no identifying details. A client story or testimonial is used only if you opt in to that specific use, and you can withdraw that permission at any time. Section 12 of our Privacy Policy sets out these three tiers in full.
A review you post publicly on your own account stays yours, and we may repost or quote it. If you prefer us not to, you can contact us at any time.
9. Intellectual property and use of deliverables
We own the intellectual property in everything we create, including our methods, frameworks, templates, readings, course materials, branding, names (Reina Arcana and Rei the Mage), videos and written content. Buying a service gives you a personal, non-exclusive, non-transferable licence to use your deliverable for yourself.
You may keep and use your reading or archetype work for personal purposes, and share it privately with people close to you. You must not resell it, publish it, post it online in full, use it commercially, copy our methods or materials, or train any AI system on it without our written permission.
You keep ownership of the personal information you give us. You allow us to use it only as set out in our Privacy Policy and these terms.
If you buy content creation from us, the listing states who owns the final content and what you may use it for. Where the listing is silent, we keep ownership and you receive a licence to use the content for your own personal or business purposes.
10. Online courses
Each course listing states what is included, how long you have access, and whether live elements are part of it.
A course gives you a personal, non-transferable licence to access the materials for the access period stated. You must not share your login, download and redistribute the materials, or resell or publicly record them.
We may update, reorganise or retire course content, but we will not remove a course you have paid for during your access period without offering a reasonable alternative or a refund for the unused portion.
Courses are educational and carry the disclaimers in section 3. We do not guarantee that completing a course will produce any particular personal, relationship or financial result. Refunds for courses are set out in our Refund Policy.
11. Limitation of liability and indemnity
To the fullest extent the law allows, we are not liable for any indirect, incidental or consequential loss, including lost income, lost opportunities, emotional distress or relationship outcomes, arising from your use of our services or from decisions you make based on them.
Our total liability to you for any claim related to a service will not exceed the amount you paid us for that service.
Nothing in these terms limits liability that cannot lawfully be limited, including liability for fraud or for death or personal injury caused by our negligence, or removes rights you have under mandatory consumer protection law where you live.
We are not responsible for failures of third-party platforms we use, such as Selar, Google Meet, email providers or social media, or for events outside our reasonable control, such as power or internet outages, illness or platform downtime. We will work with you to reschedule where this happens.
You agree to cover losses we suffer because you breached these terms, gave false information, or used a deliverable unlawfully.
12. Termination, governing law, disputes and contact
Suspension and termination. We may suspend or end your access and refuse future orders if you breach these terms. You may stop using our services at any time. Sections that by nature should survive, including 3, 9, 11 and this section, continue after termination.
Governing law. These terms are governed by the laws of the Federal Republic of Nigeria.
Disputes. Please email us first at [email protected] with your order details and what went wrong. We will try in good faith to resolve it within 30 days. If we cannot, the courts of Nigeria have jurisdiction, except that where mandatory consumer law in your country gives you the right to bring a claim in your local courts, that right is not affected.
Changes. We may update these terms, for example when we launch courses or a website. The version in force when you place an order applies to that order. We will post the new version with an updated effective date.
General. These terms, with our Privacy Policy and Refund Policy, are the whole agreement between us. If a part is found unenforceable, the rest stays in force. Our failure to enforce a right is not a waiver of it. You may not transfer your rights under these terms without our consent.
Contact. Reina Arcana, trading as Reina Eze and Rei the Mage. Email: [email protected].